FAQs

Questions you may have wondered, but hadn't yet asked.

What are the redemption options?

A Giftly Corporate gift recipient generally has four different options to choose from...

What is a thank you note?

A thank you note is an optional feature that can be included when sending your gift or reward...

Create an order

How to create an order

Create, save and use a template

How to create, save and use a template

Pull an order report

How to pull orders reports

Pay by invoice

How to pay by invoice

Why can't I add or change billing options?

Changes to billing options are limited to Giftly Corporate Account admins ...

Does Giftly Corporate work internationally?

Yes! Redemption options available for non-US recipients include a transfer to a Paypal account or a virtual Visa gift card for gifts $500 and under.

When do Giftly's expire?

Giftly's have no expiration date. Recipients are able to redeem them immediately, or whenever they are ready.

My recipient has an issue with their gift

When a recipient has an issue with a gift, the fastest way to get them help is to have them email support@giftly.com ...

I want to send physical gift cards.

At this time, Giftly Corporate does not directly support sending physical cards without ...

Can I offer Giftly gift cards to my business?

Currently, Giftly does not support closed-loop gift cards. For businesses interested in using Giftly as your gift card option ...

Are my recipients' funds available for spending immediately after purchase?

Giftly funds are not immediately available for spending ...

A recipient says they did not receive their gift email. How do I check that it was sent to the correct email address and/or resend?

You can review, edit recipient details, and resend gifts all from the Corporate Dashboard ...

What are the fees?

Below is our standard pricing for sending your gifts, rewards and incentives ...

What is the cancellation window?

Gifts can be canceled within 48 hours for a full refund (gift amount + fees) as long as ...

Checking the status of an individual gift

To review the status of gifts within an order, you can navigate to the ORDERS tab ...

What are my payment options?

There are four ways you can submit payment on an order from the checkout screen ...

How do I check the status of my order?

To review the status of an order, you can navigate to the ORDERS tab on the dashboard ...

Why can't I choose USPS delivery?

While Giftly Corporate's legacy portal supports USPS delivery options, the feature has ...

How can I upload custom card art?

Please write to us at corporate-support@giftly.com with attachments ...

How do I pull a report of my past orders?

In your ORDERS tab, check the boxes of the orders you would like to see ...

How do I pull my consumer orders?

If you made purchases before your account was converted to corporate ...

How do I process orders over $20,000?

Our bank needs to approve orders totaling $20,000+, so there are a couple extra steps ...

How do I pay by invoice?

There are two places you can generate an invoice so your team can initiate payment ...

Can I suggest a specific merchant in my gift?

At this time, the corporate portal does not support specific merchant gift suggestions.

What does a recipient’s gift look like?

Send yourself a sample gift...

Manage team members

From your «Team» tab, you’ll be able to view all users of your corporate account ...